Job Description
Are you a people person with a passion for problem-solving? KC Customer Care Hub is seeking a dedicated Part-Time Call Center Agent to join our growing team in Kansas City, MO. We pride ourselves on delivering top-tier customer experiences and are looking for individuals who are ready to make a difference.
As a Call Center Agent, you will serve as the face of our brand, handling inquiries with patience and professionalism. We offer a supportive work environment, competitive pay, and flexible scheduling options to help you balance your work and life.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on quality and efficiency.
- Resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Update and maintain accurate customer records in our CRM database.
- Identify customer needs and recommend appropriate solutions or escalate to management when necessary.
- Adhere to all call scripts, policies, and quality assurance standards.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a customer service or call center environment is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency in computer applications and typing (35+ WPM).
- Ability to remain calm and professional under pressure.
- Reliable internet connection and computer equipment.