Job Description
Join our award-winning customer service team in Baton Rouge! At CustomerConnect Solutions, we're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and clear pathways to advancement in a supportive environment.
What We Offer:
- Weekly pay + performance bonuses
- Medical, dental, and vision insurance
- Paid training and ongoing development
- Flexible scheduling options
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and problem-solving aptitude
- Basic computer proficiency (Windows, MS Office)
- Positive attitude with team-first mentality