Job Description
Are you ready to launch your career tomorrow? Apex Support Services is urgently hiring Entry Level Customer Service Representatives in Jacksonville, FL. We are looking for motivated individuals who want to join a dynamic team where hard work is rewarded and growth is encouraged.
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive the top-tier support they deserve. We offer comprehensive training, a supportive work environment, and clear pathways for career advancement.
Why Join Us?
- Start immediately
- Competitive pay ($18-$22/hr)
- Paid training
- Career growth opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with team leads and other departments to find effective solutions.
- Assist in the onboarding process for new clients or team members.
- Meet and exceed daily and weekly performance targets.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Strong problem-solving skills and attention to detail.
- Reliable internet connection and a quiet workspace.
- Ability to work in a fast-paced, high-volume environment.
- A positive attitude and a willingness to learn.