Job Description
Join our award-winning customer service team in St. Louis and become the voice of innovation! We're seeking dynamic individuals to deliver exceptional support experiences while advancing their careers in a fast-paced, tech-driven environment. Enjoy comprehensive training, career advancement pathways, and a supportive culture that celebrates your success.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve complex issues using multi-channel communication (phone, email, chat)
- Document interactions accurately in CRM systems while maintaining compliance
- Collaborate with technical teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in continuous improvement initiatives
- Maintain product knowledge through ongoing training
Qualifications
- 2+ years of customer service experience in a contact center
- Proven ability to navigate multiple software systems simultaneously
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with analytical mindset
- High school diploma or equivalent (college degree preferred)
- Ability to work flexible schedules including evenings/weekends
- Proficiency in Microsoft Office Suite
- Experience with Salesforce or similar CRM platforms