Job Description
Welcome to Apex Customer Solutions, a premier leader in client retention and service excellence. We are looking for a dedicated Call Center Agent to join our New York-based team in a direct-hire capacity. This is a fantastic opportunity for a driven professional to join a stable organization with a culture that values growth and employee well-being.
As the face of our brand, you will be responsible for delivering world-class support to our valued clients. We offer a competitive benefits package, including comprehensive health coverage, a 401(k) retirement plan, and paid professional development training.
Join us in making a difference in our customers' lives every day.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on first-call resolution.
- Investigate and resolve complex customer inquiries, complaints, and technical issues using established procedures.
- Accurately document all customer interactions and account updates within our CRM system.
- Provide detailed product information and recommend tailored solutions to meet customer needs.
- Maintain a high level of compliance with company policies, quality assurance standards, and call scripts.
- Collaborate with team leads to identify process improvements and enhance the overall customer experience.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Excellent verbal communication skills with a professional, empathetic, and polite tone.
- Strong typing speed (40+ WPM) and proficiency in computer navigation.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk, or similar).