Job Description
Join our award-winning customer service team in Buffalo! We're seeking passionate Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate openings available – start earning this week!
Why Choose Us?
- • Paid training and career advancement opportunities
- • Health, dental, and vision insurance (Day 1 eligibility)
- • 401(k) with company matching
- • Flexible scheduling options
- • Modern downtown workspace with free parking
Responsibilities
- • Handle inbound/outbound customer inquiries via phone, email, and chat
- • Resolve billing, technical, and account-related issues
- • Maintain detailed customer records in CRM systems
- • Meet/exceed performance metrics (call quality, resolution rate)
- • Collaborate with support teams to resolve complex cases
- • Promote company products/services during customer interactions
Qualifications
- • High school diploma or equivalent (college preferred)
- • 1+ years customer service or call center experience
- • Excellent communication skills (written/verbal)
- • Proficient in Windows OS and CRM software
- • Ability to type 35+ WPM
- • Strong problem-solving and multitasking abilities
- • Availability to work flexible shifts including weekends