Job Description
Join our dynamic team at Nexus Solutions Group as a Customer Service Representative with comprehensive paid training! We're urgently seeking motivated individuals in Dallas, GA to deliver exceptional customer experiences while building valuable career skills. No prior experience required – we provide everything you need to succeed!
Why Join Us?
• Competitive hourly wage with performance bonuses
• Full-time schedule with benefits (health/dental/vision)
• Paid 4-week training program + ongoing development
• Career advancement opportunities to leadership roles
• Collaborative, supportive work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve processes
- Meet/exceed performance metrics (resolution time, satisfaction scores)
- Identify upsell opportunities for product/service enhancements
- Participate in weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving abilities
- Basic computer literacy (MS Office, CRM systems)
- Ability to multitask in fast-paced environments
- Customer-focused mindset with empathy and patience
- Reliable transportation to our Dallas, GA facility
- Flexible availability for weekday/evenend shifts
- Passion for continuous learning and growth