Job Description
Are you looking to launch a rewarding career in customer service? Apex Support Solutions is currently hiring Customer Service Representatives in Jacksonville, FL. We are looking for driven, empathetic individuals who are eager to learn and grow with a leading industry provider.
Why Choose Us?
- Full Paid Training: No prior experience is necessary. We provide comprehensive, hands-on training to get you up to speed.
- Career Growth: We promote from within and offer clear pathways for advancement.
- Competitive Compensation: Earn a base salary plus performance-based bonuses and incentives.
- Modern Environment: Work in a state-of-the-art facility in the heart of Jacksonville.
As a representative, you will be the face of our brand, helping clients resolve issues and find solutions. If you are ready to start a stable career with excellent benefits, apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on high-quality service.
- Assist customers in navigating products and services to ensure satisfaction.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team leads and technical support to resolve complex customer issues.
- Meet or exceed daily and weekly performance metrics regarding call volume and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Basic computer proficiency and ability to learn new software quickly.
- Strong verbal communication skills and a professional phone manner.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation is required.