Job Description
Launch your career in customer service with comprehensive training! Boston Career Academy is seeking motivated individuals for our Entry-Level Customer Service Specialist position. No prior experience required – we provide all the training you need to succeed.
Why Join Us?
- 5-week paid training program (40 hours/week)
- Competitive hourly wage with performance bonuses
- Full benefits package including health insurance
- Career advancement opportunities
- Modern downtown Boston office
Perfect for recent graduates or career changers looking to build professional skills in a supportive environment.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve customer inquiries and complaints efficiently
- Document interactions in CRM systems
- Collaborate with team members to meet service goals
- Participate in ongoing skill development sessions
- Maintain product knowledge through training modules
- Support cross-functional projects as assigned
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to learn new technologies quickly
- Positive attitude and teamwork focus
- Basic computer proficiency
- Reliable transportation to downtown Boston