Job Description
Are you looking for a rewarding career in a fast-paced industry? Apex Support Solutions is currently hiring ambitious individuals for our Customer Service Representative role in Jacksonville, FL. We specialize in providing top-tier training for entry-level talent looking to break into the corporate world.
As part of our team, you will work with leading technology and retail clients, resolving inquiries and building lasting relationships. We offer a comprehensive onboarding program to ensure you have the skills needed to succeed. Join us and accelerate your career with us today!
Responsibilities
- Manage Customer Interactions: Handle a high volume of inbound and outbound calls and emails with a focus on empathy and efficiency.
- Utilize CRM Systems: Log customer data accurately into our proprietary Customer Relationship Management software to track progress.
- Troubleshoot Issues: Assist clients with technical inquiries and product troubleshooting using the resources provided during training.
- Collaborate & Communicate: Work closely with team leads and other departments to ensure seamless service delivery.
- Meet Targets: Consistently achieve daily and weekly performance metrics regarding call volume and customer satisfaction.
- Document Feedback: Record customer feedback and suggestions to help improve our products and service protocols.
Qualifications
- Education: High school diploma or GED is required; Associate's degree is a plus.
- Communication: Excellent verbal and written communication skills are essential.
- Technical Skills: Basic computer literacy (typing, navigating web browsers, and email).
- Reliability: Must be punctual and demonstrate a strong work ethic.
- Learning Mindset: Willingness to participate in our paid training program and learn new systems quickly.
- Availability: Ability to work flexible shifts, including evenings and weekends.