Job Description
Join our dynamic team in NYC with paid training and immediate start! Global Solutions Inc. is urgently hiring motivated individuals for our Customer Service Associate role. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in the heart of Manhattan.
Our 4-week paid training program covers product knowledge, communication skills, and CRM systems. After training, you'll handle inbound/outbound calls, resolve customer inquiries, and maintain client relationships with full support from our experienced mentors.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Update and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Participate in weekly coaching sessions for continuous improvement
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with 95% accuracy
- Proficient with Microsoft Office Suite
- Customer service mindset with patience and empathy
- Flexible schedule availability (including weekends)
- US work authorization and clean background check
- Quick learner with adaptability to new technologies