Job Description
Start Earning Today with Daily Pay & Paid Training
We are looking for motivated individuals in Boston to join our dynamic customer support team. If you are seeking a position that offers daily pay flexibility and comprehensive on-the-job training, this is your opportunity to grow with a leading provider.
At Horizon Customer Solutions, we prioritize our employees' financial well-being with our Earned Wage Access program, allowing you to access your earnings immediately after your shift. No prior experience is required; we provide all the tools you need to succeed.
Why Join Us?
- Daily Pay Options: Get paid the same day you work, 7 days a week.
- No Experience Required: Complete our industry-leading training program.
- Growth Opportunities: Clear pathways to advancement within the company.
- Modern Work Environment: Supportive team culture in the heart of Boston.
Responsibilities
- Assist customers with inquiries regarding products and services via phone and email.
- Resolve customer complaints and provide effective solutions in a timely manner.
- Document all customer interactions accurately in our CRM database.
- Collaborate with the support team to meet daily and weekly performance targets.
- Stay updated on product knowledge and company policies through ongoing training.
- Identify opportunities to upsell or cross-sell services to existing clients.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal and written communication skills with a friendly demeanor.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable computer and high-speed internet connection.
- Willingness to learn new systems and participate in mandatory training sessions.
- Must be authorized to work in the United States.