Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our thriving team in St. Petersburg, FL. In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with professionalism and care. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you.
Why Join Us?
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid training and clear career advancement paths.
- Modern, inclusive work culture with a supportive team.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries, complaints, and technical issues efficiently, escalating complex problems to management when necessary.
- Accurately document all customer interactions and transactions in the CRM system.
- Provide clear product and service information to assist customers in making informed decisions.
- Collaborate with cross-functional teams to improve service protocols and overall customer experience.
- Identify trends in customer feedback to suggest process improvements.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to remain calm and professional under pressure.
- Strong problem-solving abilities and a genuine customer-first mindset.