Job Description
Join our award-winning customer service team at ConnectLincoln Solutions! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy comprehensive benefits, career advancement opportunities, and a dynamic team environment. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Must pass background check and drug screening
- Available for flexible shifts (including evenings)