Job Description
Join our award-winning customer service team at Delta Support Solutions in the heart of New Orleans! We're seeking passionate individuals to deliver exceptional experiences as Customer Service Representatives. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Our state-of-the-art downtown facility offers modern amenities and a vibrant team culture. Apply today and become part of New Orleans' premier customer service employer!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while meeting quality standards
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including call time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure and problem-solving mindset
- Valid Louisiana driver's license (for potential off-site assignments)