Job Description
Join Atlanta Connect Solutions as a Customer Service Representative and start your rewarding career tomorrow! We're seeking energetic individuals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment in Atlanta's thriving business district. No prior experience required – we provide paid training and career advancement opportunities. Apply today and begin your journey with us!
Responsibilities
- Handle inbound/outbound calls to resolve customer inquiries and issues
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to resolve complex customer escalations
- Adhere to compliance standards and data security protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 35+ WPM with accuracy
- Proficiency with basic computer applications
- Previous customer service experience preferred
- Flexible availability to work evenings/weekends
- Positive attitude and problem-solving mindset