Job Description
Join Omaha's premier customer service team and become the voice of our brand! We're seeking energetic and empathetic Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits, and career growth opportunities in Omaha's thriving business district.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed quality metrics (CSAT, FCR, AHT) under supervisor guidance
- Collaborate with tech teams to resolve complex escalations
- Participate in monthly training sessions for product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months call center or customer service experience
- Proficiency with Windows OS and typing 40+ WPM
- Strong conflict resolution and active listening skills
- Ability to work rotating shifts including weekends
- Positive attitude and resilience in high-volume environments