Job Description
Join Nebraska Solutions Group as a Customer Service Representative and become the voice of excellence for our clients! We're seeking passionate individuals to deliver exceptional support experiences in our state-of-the-art Lincoln call center center. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized.
Our ideal candidates thrive in fast-paced settings and are committed to resolving customer inquiries with empathy and efficiency. If you're a natural problem-solver with strong communication skills, we encourage you to apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and product knowledge
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer escalations
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong computer proficiency with ability to navigate multiple systems
- Type 40+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience under pressure