Job Description
Join DeltaConnect Solutions' award-winning customer experience team in the vibrant heart of New Orleans! We're seeking passionate individuals to deliver exceptional support while enjoying competitive compensation, comprehensive benefits, and a dynamic workplace culture. As a key member of our 24/7 operations center, you'll play a vital role in shaping customer loyalty through meaningful interactions. Why choose us? Flexible scheduling options, career advancement pathways, and opportunities to earn performance bonuses. What we offer: Medical/dental/vision insurance, 401(k) matching, paid training, and monthly team-building events in the French Quarter. Ready to grow your career? Apply now and become part of New Orleans' premier customer service team!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Participate in continuous improvement initiatives
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Type 35+ WPM with strong attention to detail
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening