Job Description
Join Orlando's premier customer experience team! We're seeking passionate individuals to deliver exceptional service as Call Center Agents. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. No experience required – we provide paid training and growth opportunities. Your role will be vital in shaping customer satisfaction and driving our success. Apply now to start your rewarding career in the heart of Orlando!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, satisfaction)
- Collaborate with team members to improve processes
- Upsell products based on customer needs
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Ability to type 30+ WPM
- Proficiency with Windows and basic software
- Flexibility to work evenings/weekends
- Positive attitude and resilience under pressure
- Previous customer service experience preferred