Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences from our state-of-the-art Durham facility. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment where your voice matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with technical support teams for complex escalations
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends