Job Description
Join our award-winning customer service team in Durham, NC! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, collaborative environment. Our state-of-the-art facility offers flexible scheduling and ongoing training programs.
Why You'll Love Working Here:
• Health/dental/vision insurance starting Day 1
• 401(k) with company match
• Paid time off + 8 paid holidays
• Tuition reimbursement program
• Monthly performance bonuses
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to resolve escalations
- Participate in quarterly training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Type 35+ WPM with strong computer navigation skills
- Excellent verbal communication and active listening abilities
- Ability to work flexible shifts (evenings/weekends as needed)
- Proficiency with Microsoft Office Suite
- Positive attitude with problem-solving mindset