Job Description
Join Phoenix Connect Solutions as a Customer Service Champion and become the voice of innovation in Arizona's thriving business landscape! We're seeking passionate individuals to deliver exceptional customer experiences through inbound/outbound calls, chats, and emails. Enjoy a modern downtown office, comprehensive benefits package (health/dental/vision), paid training, and career advancement opportunities. Be part of a team that values your growth and rewards excellence!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with technical support teams to resolve complex issues
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Participate in ongoing coaching and skill development workshops
- Identify process improvement opportunities and share feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience required
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment with shifting priorities
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons
- Must pass background check and drug screening