Job Description
Join our award-winning customer service team in Raleigh! At Apex Solutions Group, we're revolutionizing how businesses connect with their customers through innovative support solutions. As a Call Center Agent, you'll be the voice of our Fortune 500 clients, delivering exceptional experiences that drive loyalty and growth. We offer comprehensive training, career advancement paths, and a dynamic work culture that values your contributions. Our modern downtown facility features ergonomic workstations, wellness programs, and flexible scheduling options. If you're passionate about problem-solving and thrive in fast-paced environments, this is your opportunity to build a rewarding career in one of America's most vibrant tech hubs.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing product training and certification programs
- Identify upsell opportunities and cross-reference customer needs
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service/call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Type 40+ WPM with strong computer navigation abilities
- Ability to multitask in high-pressure environments
- Flexible availability including evenings/weekends
- Positive attitude and resilience in challenging situations