Job Description
Join Pittsburgh Connect Solutions as a Customer Service Call Center Agent and become the voice of our thriving tech community! We're seeking passionate individuals to deliver exceptional customer experiences while working in our modern downtown Pittsburgh office. Enjoy competitive pay, comprehensive benefits, and clear career advancement paths in one of America's most livable cities. No prior call center experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills in English
- Proficient with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Pittsburgh office
- Customer service experience preferred but not required