Job Description
Join our award-winning customer service team in Memphis and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Enjoy comprehensive training, flexible scheduling options, and a supportive work environment with advancement opportunities. Benefits include: health insurance, paid time off, retirement plans, and monthly performance bonuses.
Why Memphis? Experience our city's vibrant culture, affordable living, and growing job market. We're centrally located near downtown with free parking and easy public transit access.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Basic computer proficiency (typing 35+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Problem-solving abilities with calm demeanor
- Passion for helping others and representing brands
- Background check and drug screen required