Job Description
Join our award-winning customer service team in Philadelphia! Global Solutions Inc. is seeking passionate Call Center Agents to deliver exceptional support to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Philadelphia.
We offer paid training, career advancement opportunities, and a supportive team culture. Help us exceed customer expectations while growing your professional skills in a fast-paced, rewarding role.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and product questions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Excellent communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Strong typing proficiency (40+ WPM)
- Flexible availability including evenings/weekends
- Basic knowledge of Microsoft Office Suite