Job Description
We are looking for a dedicated and enthusiastic Part-Time Customer Service Associate to join our expanding team in San Francisco. This is an excellent opportunity for individuals seeking a career with full training provided and a clear path for professional growth.
At SF Tech Support Solutions, we believe in empowering our employees. You will receive comprehensive onboarding and ongoing mentorship to help you master our products and service protocols. If you are a reliable communicator looking for a flexible schedule, we want to hear from you.
Why Join Us?
- Full Training Provided: No prior experience required; we teach you everything you need to know.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Growth Opportunities: Potential for full-time roles and promotions based on performance.
Responsibilities
- Handle inbound and outbound customer inquiries regarding technical products and services.
- Utilize our proprietary CRM system to document interactions and track case progress.
- Provide clear, step-by-step technical support to resolve customer issues efficiently.
- Participate actively in daily training workshops to enhance product knowledge.
- Collaborate with the quality assurance team to meet and exceed service standards.
- Identify opportunities to upsell or cross-sell relevant services to existing clients.
Qualifications
- High school diploma or GED required.
- Strong written and verbal communication skills with a friendly, professional tone.
- Ability to work part-time (20-25 hours per week) with consistent availability.
- Basic computer literacy and willingness to learn new software.
- Self-motivated individual with a desire to learn and grow within the company.