Job Description
Join our dynamic team at Boston Growth Partners with no experience required! We're seeking motivated Customer Service Associates for immediate hire with comprehensive paid training. Launch your career in Boston's thriving business district while developing valuable communication and problem-solving skills.
As a key member of our client experience team, you'll receive industry-leading training on customer relationship management systems and conflict resolution techniques. Our structured onboarding program ensures you're fully prepared to deliver exceptional service from day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM software and internal resources
- Document interactions in client management systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for response time and resolution rate
- Participate in ongoing skills development workshops
- Represent company values in all client interactions
Qualifications
- High school diploma or equivalent (no prior experience required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to thrive in fast-paced team environment
- Commitment to professional development
- Flexible availability during business hours (8 AM - 6 PM)
- Positive attitude and customer-focused mindset