Job Description
Join our award-winning team as a Customer Service Associate and kickstart your career with comprehensive paid training! No experience is needed – we provide all the tools and support you need to succeed. Fort Worth Solutions Inc. is committed to empowering local talent through hands-on mentorship and structured development programs. Enjoy competitive pay, benefits, and a dynamic work environment in the heart of Fort Worth's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex issues
- Participate in weekly training sessions to enhance skills
- Maintain high customer satisfaction metrics
- Support cross-departmental projects as assigned
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED accepted)
- Strong communication skills and active listening
- Basic computer proficiency with willingness to learn new software
- Reliable transportation and consistent attendance
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Passion for helping others and continuous improvement