Job Description
Join Nexus Communications and become a vital part of our award-winning customer experience team in Saint Paul! We're seeking passionate individuals to deliver exceptional support through voice and digital channels. Enjoy competitive pay, comprehensive training, and a modern workspace with growth opportunities. Our culture celebrates teamwork, innovation, and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex technical issues
- Meet performance targets including call quality and resolution rates
- Contribute to process improvements through feedback and training participation
- Maintain product knowledge through continuous learning initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a high-volume environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings and weekends