Job Description
Join our award-winning team in Indianapolis and jumpstart your career with an exclusive $2,500 sign-on bonus! As a Call Center Agent at Apex Customer Solutions, you'll be the voice of innovation for Fortune 500 clients while enjoying industry-leading benefits, flexible scheduling, and a supportive culture that prioritizes your growth. We provide comprehensive training, advancement opportunities, and a dynamic work environment where your contributions are recognized and rewarded.
Why Choose Apex?
- Competitive hourly wages with guaranteed bonus structure
- Comprehensive health, dental, and vision plans
- Tuition reimbursement and professional development programs
- Employee discounts and wellness initiatives
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in compliance protocols
- Collaborate with team leads to improve service quality
- Participate in ongoing training and coaching sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends (rotating schedule)
- Pass background check and drug screen