Job Description
Join our award-winning customer service team in Oakland and unlock your career potential! We're offering a $2,500 sign-on bonus for qualified candidates who start before December 31st. As a Call Center Agent, you'll be the voice of innovation for Fortune 500 clients in tech, healthcare, and finance sectors. Enjoy comprehensive benefits including health insurance, 401(k) matching, and paid training. Our modern downtown office features collaborative spaces, wellness programs, and career advancement pathways. Apply today and start your journey with an industry leader!
Responsibilities
- Handle 50-70 inbound/outbound calls daily with exceptional service standards
- Resolve customer inquiries regarding products, services, and account issues
- Document interactions accurately in CRM systems with 98% data integrity
- Collaborate with technical support teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training and quality coaching
- Identify upsell opportunities and contribute to revenue growth targets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to type 35+ WPM with 95% accuracy
- Strong problem-solving skills with attention to detail
- Flexible availability including evenings/weekends as needed
- Positive attitude and resilience in high-volume environments