Job Description
Launch your career in customer service with our comprehensive paid training program! At Apex Solutions Group, we invest in our people – no prior experience required. Join our dynamic Minneapolis team and gain valuable skills while earning competitive pay. Enjoy a supportive environment with advancement opportunities, flexible scheduling options, and comprehensive benefits including health insurance and retirement plans. Our state-of-the-art facility in downtown Minneapolis offers a modern workspace with free parking and direct transit access. Become part of a company that values growth, innovation, and employee development.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Ability to work flexible shifts including evenings/weekends
- No prior experience necessary – training provided!