Job Description
Launch your career in customer service with our comprehensive paid training program! At KC Connect Solutions, we're seeking motivated individuals to join our award-winning call center team in Kansas City, MO. No prior experience is required – we provide all the training you need to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is our priority.
What We Offer:
- 4 weeks of fully paid hands-on training
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses and incentives
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in CRM systems
- Meet and exceed performance metrics (quality, speed, compliance)
- Collaborate with team members to improve service delivery
- Participate in ongoing coaching and development sessions
- Adhere to all company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Kansas City location
- Must pass background check and drug screening