Job Description
Join our award-winning customer service team in the heart of Manhattan! We're seeking motivated individuals for our paid training program to become Call Center Agents at Global Solutions Inc. No experience required – we provide comprehensive paid training to equip you with the skills for success. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment.
Why Join Us?
• Fully paid training program
• Health, dental, and vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Professional development opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and customer-first mindset
- Reliable internet connection for remote work options
- Authorization to work in the United States