Job Description
Join our award-winning call center team in Tampa and enjoy weekly pay! We're seeking energetic Customer Service Agents to deliver exceptional support to our diverse client base. As a key member of our dynamic team, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our 95% customer satisfaction rate. Enjoy a modern workspace, comprehensive training, and career advancement opportunities. Apply today and get paid weekly!
Responsibilities
- Handle 50-75 inbound/outbound calls daily in fast-paced environment
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM system with 99% data integrity
- Meet/exceed weekly performance metrics (average handle time, CSAT)
- Collaborate with team to share best practices and improve processes
- Participate in monthly training to enhance product knowledge
- Adhere to all compliance protocols including PCI-DSS and HIPAA
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office Suite and CRM platforms
- Positive attitude with problem-solving mindset
- Background check and drug screen required