Job Description
Join our award-winning customer service team in Tulsa, OK as a Call Center Agent! We're seeking passionate professionals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
As a vital member of our client success team, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our 98% customer satisfaction rate. We invest in your development through continuous training and career advancement opportunities.
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and efficiency
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed performance metrics (AHT: 180s, CSAT: 90%+)
- Collaborate with tech teams to resolve escalated issues
- Participate in monthly training to enhance product knowledge
- Support outbound sales initiatives for retention programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Typing speed: 40+ WPM with 95% accuracy
- Flexibility to work evenings/weekends during peak seasons
- Passion for helping others and representing our brand