Job Description
Join Baton Rouge's fastest-growing customer support team! We're hiring motivated individuals to start tomorrow in our state-of-the-art call center. No experience necessary – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Make a difference while building your career in one of Louisiana's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Ability to work in a fast-paced environment
- Reliable transportation to our downtown Baton Rouge location
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends