Job Description
Join our award-winning customer service team and start your new career tomorrow! Global Connect Solutions is seeking motivated Call Center Agents to provide exceptional support to our diverse client base in Washington, DC. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with rapid advancement opportunities. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Reliable transportation to downtown DC location
- Flexibility to work rotating shifts (including weekends)
- Positive attitude and customer-focused mindset