Job Description
Join our award-winning customer service team and start your new career tomorrow! We're seeking passionate Call Center Agents in Richmond, VA to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
Why You'll Love Working With Us:
- Immediate start opportunity with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Employee discounts on major brands
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call handling time)
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
- Upsell products when appropriate
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Excellent verbal communication skills
- Ability to type 35+ WPM
- Proficient with Microsoft Office suite
- Reliable transportation to our Richmond office
- Flexible availability including evenings/weekends
- Positive attitude under pressure