Job Description
Join our award-winning customer service team in Phoenix! Phoenix Connect Solutions is immediately hiring motivated Call Center Agents to start tomorrow. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary – we provide full paid training!
What We Offer:
- Starting pay of $18/hour with performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
Be part of a company that values growth and work-life balance. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document all interactions in CRM system with accuracy
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
- Maintain thorough knowledge of company products/policies
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficient with basic computer applications
- Positive attitude and team-oriented mindset
- Ability to work flexible shifts (including evenings/weekends)
- Must pass background check and drug screening