Job Description
Join Wichita Connect Solutions and become part of our award-winning customer service team! We're seeking motivated Call Center Agents to deliver exceptional support while enjoying the financial stability of weekly pay. No nights or weekends required – enjoy work-life balance while making a real impact in our community.
Why You'll Love Working With Us:
- Weekly paycheck (every Friday!)
- Comprehensive paid training
- Health/dental/vision benefits
- Clear career advancement path
- Modern downtown Wichita office
Responsibilities
- Handle 50-60 inbound/outbound calls daily using CRM software
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in Salesforce database
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team to improve service processes
- Participate in weekly performance reviews
- Adhere to PCI compliance protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Windows OS and CRM tools
- Excellent active listening and problem-solving abilities
- Ability to work flexible shifts (8am-6pm)
- Positive attitude under pressure
- Willingness to pass background check