Job Description
Join Nexus Solutions Inc., a dynamic leader in client experience solutions, as a Part-Time Customer Service Specialist in Jacksonville. This role offers flexible scheduling and hands-on training for motivated individuals seeking to launch their careers in a supportive environment. You'll be the first point of contact for our diverse client base, delivering exceptional service while developing valuable professional skills.
We pride ourselves on fostering a culture of growth and recognition. Our Jacksonville team enjoys competitive compensation, advancement opportunities, and a collaborative atmosphere where your contributions matter. No prior experience is required – we provide comprehensive training to set you up for success.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and maintain accurate client records in our CRM system
- Identify and resolve customer concerns through effective problem-solving techniques
- Collaborate with team members to ensure consistent service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance metrics while maintaining quality standards
Qualifications
- High school diploma or equivalent (current students encouraged to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Flexibility to work evenings and weekends (20-25 hours/week)
- Valid Florida driver's license preferred for occasional off-site duties