Job Description
Join our award-winning customer service team in Raleigh and kickstart your career with zero experience required! We're seeking motivated individuals to deliver exceptional customer experiences through phone, email, and chat support. At CustomerFirst Corp., we provide comprehensive training and a supportive environment to help you thrive. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of America's fastest-growing tech hubs. No degree or prior experience needed – just your passion for helping others and willingness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using our proprietary CRM system
- Document customer interactions accurately in our ticketing system
- Collaborate with team members to resolve complex customer escalations
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify and suggest process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (no college degree required)
- No prior customer service experience necessary – we train from scratch!
- Exceptional communication skills and active listening abilities
- Strong problem-solving mindset with attention to detail
- Ability to navigate multiple digital tools simultaneously
- Positive attitude and resilience in fast-paced environments
- Basic computer proficiency (typing, internet navigation)
- Must be authorized to work in the United States