Job Description
Join our dynamic team at Houston Retail Solutions as an Entry Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences to our growing client base. This flexible part-time role offers the perfect launchpad for your career in customer relations, with comprehensive training and growth opportunities. Work in a supportive environment where your voice matters and your contributions make an immediate impact.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with sales team to identify upselling opportunities
- Maintain detailed customer records and documentation
- Assist with inventory management and store merchandising
- Participate in weekly team training sessions
- Contribute to a positive, collaborative work environment
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown location
- Ability to stand for extended periods