Job Description
Join our award-winning customer service team in Glendale, AZ! We're seeking passionate Call Center Agents with flexible scheduling options. Enjoy work-life balance with evening, weekend, and remote shift choices while delivering exceptional support to diverse clients. Our comprehensive training program and performance-based incentives ensure your growth and success.
At Customer Connect Solutions, we believe flexibility fuels productivity. Benefit from:
- Competitive hourly wages with quarterly bonuses
- 100% paid training and certification programs
- Health and wellness stipends
- Employee referral rewards
- Clear advancement pathways to team lead roles
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Maintain accurate call logs and customer interaction records
- Collaborate with support teams for complex issue escalation
- Achieve monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Adhere to compliance protocols and data security standards
Qualifications
- 6+ months customer service experience (call center preferred)
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency in CRM software (Salesforce, Zendesk)
- Flexible availability for evenings/weekends
- High school diploma or equivalent
- Must pass background check and drug screen
- Spanish bilingual candidates strongly encouraged