Job Description
Join our award-winning customer experience team in Fort Worth! We're seeking passionate Call Center Agents to deliver exceptional support while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values your growth. No experience necessary – we provide paid training and career advancement opportunities. Apply today and become part of North Texas' premier service provider!
Responsibilities
- Handle 50+ daily inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed KPIs for first-call resolution and customer satisfaction
- Collaborate with cross-functional teams on complex issue escalation
- Participate in ongoing training to refine product knowledge
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Basic typing speed of 40+ WPM