Job Description
Join our award-winning team in Durham, NC! Global Customer Solutions Inc. is seeking passionate Call Center Agents to deliver exceptional customer experiences. We offer a $1,500 sign-on bonus for qualified candidates who start before December 31st. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized.
As a key member of our customer service team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our 98% customer satisfaction rate. We provide paid training, flexible scheduling options, and career advancement opportunities.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base resources
- Meet/exceed performance metrics: 95% CSAT, <30s hold time, 80% first-call resolution
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with supervisors to improve processes and reduce escalations
- Participate in weekly coaching sessions and skill development workshops
- Identify upsell opportunities for premium services during customer interactions
Qualifications
- High school diploma/GED; associate degree preferred
- 1+ years customer service or call center experience
- Strong verbal communication skills with clear articulation
- Proficiency in Windows OS, Salesforce, and Zendesk
- Type 40+ WPM with 98% accuracy in data entry
- Ability to work flexible shifts (evenings/weekends as needed)
- Problem-solving mindset with conflict resolution experience
- Reliable transportation and punctual attendance record