Job Description
Join our award-winning customer service team in the heart of Washington, DC! Capital Connect Solutions is seeking motivated Part-Time Call Center Agents to deliver exceptional experiences to our diverse clientele. Enjoy a flexible schedule with evening/weekend shifts while representing Fortune 500 clients in government, healthcare, and technology sectors. Our modern downtown office offers competitive pay, comprehensive training, and advancement opportunities. Be part of a culture that values your voice and rewards your performance!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with supervisors to improve service quality
- Participate in ongoing training and coaching sessions
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexible availability including nights/weekends
- Pass background check and drug screening
- Strong problem-solving and conflict resolution abilities